JLab Support logo
JLab Support logo

All articles

Troubleshooting Headphones

Need help with troubleshooting your headphones? Check out this section if you want to use audio burn-in or if your microphone has no sound transmitted.

Microphone Cuts in and Out, No Sound Transmitted from Mic

**If you are still running into an issue, please reach out to our support team so we can help get you back up and running: [email protected]

Audio Burn-In

NOTE - Do not need to listen to the audio burn-in file while it's playing!. Burn-in is the process for exercising new audio equipment. Most headphones require at least 40 hours of burn-in time to reach their optimal performing state. The main purpose