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<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">No audio in one earbud or earbuds disconnected (manual reset)<ul><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Keep earbuds in the charging dock and forget &quot;JLab Work Buds&quot; in your Bluetooth device settings. <img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_1-f315b66f-c939-45cc-a3e2-a8f4a8e9bada.png" style="width: 300px;" class="fr-fic fr-dib"></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Quick tap 7x on one earbud in charging case. Earbud blinks blue 4 times. <img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_2-7c338c62-1303-4490-b597-3fac933e201d.png" style="width: 300px;" class="fr-fic fr-dib"></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Quick tap 7x on other earbud in charging case. Earbud blink blue 4 times.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_3-3300eb99-d5bd-44f4-9fee-b88201bb1795.png" style="width: 300px;" class="fr-fic fr-dib"> </li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Take both earbuds out of the charging case. One earbud will blink blue/white indicating ready to pair to your device.<img src="https://attachments.gorgias.help/uploads.gorgias.io/VR1W92RMBy6M8yBk/10._Work_Buds_Troubleshooting_4-8223d946-0254-4460-96cd-216361cfa8c5.png" style="width: 300px;" class="fr-fic fr-dib"></li></ul>**If your earbud does not light up when removed from charging case, please reach out to our support team so we can discuss possible warranty options.

No audio in one earbud or earbuds disconnected (manual reset). **If your earbud does not light up when removed from charging case, please reach out to our support team so we can discuss possible warranty options.

Factory Reset & Troubleshooting

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FCC IDs on Different Earbud Models

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Go Ahead, Press the Button

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Factory Reset & TroubleshootingUpdated 20 days ago