How to factory reset Epic Air ANC True Wireless EarbudsUpdated 3 days ago

Troubleshooting 

Connection failure or earbuds disconnected from each other (Manual Reset) 

1. Forget “JLab Epic Air ANC” from your Bluetooth device settings. 
2. Keep the earbuds in the charging case while completing steps 2-3. You can start with either earbud, just remember to reset both of them.
3. Quick tap 7x on one earbud in the charging case. The earbud blinks blue 4 times 
4. Quick tap 7x on the other earbud in the charging case. The earbud blinks blue 4 times. 
5. Take both earbuds out of the charging case. One earbud will be solid white and the other will blink blue/white indicating ready to pair to your device. 

**If your earbud does not light up when removed from the charging case, please reach out to our support team to discuss warranty options**