JLab Support logo
JLab Support logo

All articles

How to pair and troubleshoot GO Air Pop True WirelessUpdated a year ago

General Pairing

  • Remove tab and close door.

remove pull tab

  • Red light indicates charge. Remove Earbuds from case.

remove the earbuds from the charging case

  • One earbud will blink blue/white which is our Bluetooth icon indicating ready to pair your device.

one earbud will blink blue/white which is our bluetooth icon indicating ready to pair

  • Select Device Name in your device's Bluetooth menu settings to connect. Make sure you turn on Bluetooth. Voice prompt "You're connected" followed by blinking white lights will indicate you are connected.              select your device name in your bluetooth menu settings to connect, blinking white lights indicate you are connected

Troubleshooting 

Connection failure or earbuds disconnected from each other (Manual Reset) 

  1. Keep the earbuds in the charging case and forget “JLab GO Air Pop” from your Bluetooth device settings. 
  2. Quick tap 7x on one earbud in the charging case. The earbud blinks blue 4 times 
  3. Quick tap 7x on other earbud in the charging case. The earbud blinks blue 4 times. 
  4. Take both earbuds out of the charging case. One earbud will be solid white and the other will blink blue/white indicating ready to pair to your device. 


Was this article helpful?
Yes
No